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UK Cabinet Office Update: Border Target Operating Model information

UK Cabinet Office Update: Border Target Operating Model information

Date: 04/07/2024

Customs Declaration Service maintenance 6-7 July

Due to scheduled maintenance on the Customs Declaration Service (CDS), the CDS service will be unavailable to all users from 9.30pm on Saturday 6 July to 5:30am on Sunday 7 July.

Declarations submitted during this timeframe will be processed at the end of the downtime.

Please ask your agent to follow HMRC’s technical guidance on how to prevent and resolve a ‘no ‘match’ to resolve any SPS error messages on CDS your agent may see, once the declarations have been processed.

Creating, updating, or embarking a goods movement reference (GMR) that are linked to CDS could be affected during the times listed. For guidance on GVMS, your agent should refer to the GVMS service availability and issues page.

Please continue to monitor the inspection status of CHED import notifications submitted for consignments arriving during this time period on the IPAFFS dashboard. Port health authorities, local authorities and APHA will still be able to call consignments for SPS inspections independently of CDS.

For further information and updates visit HMRCs CDS service availability and status page.

Resources to help you comply

Our detailed guidance has been updated with information on how to comply with your new legal responsibilities for:     

importing live animals and animal products to Great Britain
importing plants and plant products from the EU to Great Britain
importing plants and plant products from non-EU countries to Great Britain

Read our Leaflets to help businesses prepare for a new approach to importing goods to GB under the BTOM.

Visit our YouTube channel and watch recordings of our previous webinars for traders.

Contact points for urgent border target operating model (BTOM) queries

Any urgent BTOM/import queries for plants and plant products across England and Wales should be directed to the Animal and Plant Health Agency (APHA), by email, in the first instance: phsi-importers@apha.gov.uk

Alternatively, you can contact them by telephone: +44 (0) 3000 200 301     
Any urgent BTOM/import queries for animal products should be directed to the Port Health Authority (PHA) at your nominated Border Control Post (BCP). Find your PHA contact details at your nominated BCP on this map.

If you need technical help with IPAFFS you should call the Animal and Plant Health Agency (APHA) helpline on 0330 041 6999 or email APHAServiceDesk@apha.gov.uk